CONSUMER COMPLAINTS: Complaints Affairs Housing and Banking Dominate

Illustration (Jibi / Bisnis Indonesia / Rahmatullah)

JAKARTA-Indonesian Consumers Foundation (YLKI) said services in the banking and housing sectors still dominate the number of complaints coming from citizens to the agency throughout 2012.
"The number of complaints is the highest of banking services and housing," said Chairman of the Executive Board YLKI Sudaryatmo. According Sudaryatmo, it had received 620 complaints number consisting of 145 complaints via direct mail, 196 copies of the complaint by mail, 204 complaints via e-mail or electronic mail, and 75 complaints by coming directly to the YLKI.

Of these, he added, YLKI also has to follow the 385 complaints and mediate with related parties as much as seven times.

Sudaryatmo describes the trend of consumer complaints to the banking financial services are likely to continue to rise but for housing services assessed are decreased but not significantly.

Meanwhile, researchers YLKI Yani Arianti daughter said the number of complaints related to both the banking sector and housing is the adjustment to the interest rate mortgages (mortgage).

"Many complain why the BI rate (the interest rate of Bank Indonesia) have gone down but why mortgage rates do not go down," he explained.

As for the housing sector, he added, the incoming complaints, among others, related to the handover delay, certification, and consumer refunds upon cancellation of purchase that does not comply with the promise that has been leveled developers.

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